# Datastore import issue

**URL:** <https://forum.opennebula.io/t/datastore-import-issue/6165>\
**Category:** Product Support\
**Created:** [July 16, 2018, 2:17pm UTC](https://forum.opennebula.io/t/datastore-import-issue/6165 "2018-07-16T14:17:39Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Abhaya\_c](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@Abhaya\_c](https://forum.opennebula.io/u/Abhaya_c)\
**Post date:** [July 16, 2018, 2:17pm UTC](https://forum.opennebula.io/t/datastore-import-issue/6165/1 "2018-07-16T14:17:39Z")

</div>

Not able to import the datastore and template error message is showing Cannot contact server: is it running and reachable? Opennebula version 5.4.6

---

<div class="post-metadata">

**Author:** ![Semedi](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.opennebula.io/semedi/32/5365_2.png) [@Semedi](https://forum.opennebula.io/u/Semedi)\
**Post date:** [July 19, 2018, 10:03am UTC](https://forum.opennebula.io/t/datastore-import-issue/6165/2 "2018-07-19T10:03:23Z")

</div>

hi Abhaya\_c,

i understand that you are running Sunstone and you cannot perform any action.

this message _Cannot contact server: is it running and reachable?_ tell us that Oned daemon (OpenNebula core and main process) is not running.

Make sure that your OpenNebula installation is working properly:  
[http://docs.opennebula.org/5.6/intro\_release\_notes/concepts\_terminology/intro.html#](http://docs.opennebula.org/5.6/intro_release_notes/concepts_terminology/intro.html#)

Regards.

---

<div class="post-metadata">

**Author:** ![Abhaya\_c](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@Abhaya\_c](https://forum.opennebula.io/u/Abhaya_c)\
**Post date:** [July 19, 2018, 10:30am UTC](https://forum.opennebula.io/t/datastore-import-issue/6165/3 "2018-07-19T10:30:09Z")

</div>

Dear Semedi

Below services are running

systemctl list-units | grep open  
usr-openv.mount loaded active mounted /usr/openv  
opennebula-flow.service loaded active running OpenNebula Flow Service  
opennebula-novnc.service loaded active running OpenNebula noVNC Server  
opennebula-scheduler.service loaded active running OpenNebula Cloud Scheduler Daemon  
opennebula-sunstone.service loaded active running OpenNebula Web UI Server  
opennebula.service loaded active running OpenNebula Cloud Controller Daemon

Regards