# Error using one\* commands

**URL:** <https://forum.opennebula.io/t/error-using-one-commands/6494>\
**Category:** Installation & Configuration\
**Created:** [October 7, 2018, 7:39am UTC](https://forum.opennebula.io/t/error-using-one-commands/6494 "2018-10-07T07:39:21Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![ariden](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@ariden](https://forum.opennebula.io/u/ariden)\
**Post date:** [October 7, 2018, 7:39am UTC](https://forum.opennebula.io/t/error-using-one-commands/6494/1 "2018-10-07T07:39:21Z")

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Hello everyone!  
i’m new to opennebula and i’m trying to setup a demo lab using ubuntu server 16.04.5 and opennebula.  
I’ve installed sunstone and host on the same machine but i see that i can’t execute any command like onevm list, oneuser etc.. the error message that i see is:  
**[one.vmpool.info] User couldn’t be authenticated, aborting call.**

i had a problem in the first place with oneadmin login in the frontend so i’ve followed this procedure to regain access to frontend page:  
**[https://tweenpath.net/reset-oneadmin-password/](https://tweenpath.net/reset-oneadmin-password/)**

i’ve used the part talking of the database because as i said before i can’t execute any command one\* like.

i’ve also checked oned.logs and i see this error:  
\*\*Sun Oct 7 09:35:29 2018 [Z0][ReM][D]: Req:8112 UID:-1 one.zone.raftstatus invoked \*\*  
**Sun Oct 7 09:35:29 2018 [Z0][ReM][E]: Req:8112 UID:- one.zone.raftstatus result FAILURE [one.zone.raftstatus] User couldn’t be authenticated, aborting call.**

because this error is presented periodically i think that should be some scheduler issue but i don’t know where to check and how to solve this.

Could you please help me?

Thanks!

Ps. this is my first post here so greetings to everyone of OpenNebula Forum!