# Message received: login token expired

**URL:** <https://forum.opennebula.io/t/message-received-login-token-expired/3675>\
**Category:** Product Support\
**Created:** [January 29, 2017, 6:34pm UTC](https://forum.opennebula.io/t/message-received-login-token-expired/3675 "2017-01-29T18:34:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![oscar](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.opennebula.io/oscar/32/5120_2.png) [@oscar](https://forum.opennebula.io/u/oscar)\
**Post date:** [January 29, 2017, 6:34pm UTC](https://forum.opennebula.io/t/message-received-login-token-expired/3675/1 "2017-01-29T18:34:59Z")

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Hi,

After working correctly with sunstone, suddenly It has stopped working:

> Sun Jan 29 19:25:00 2017 [Z0][AuM][D]: Message received: LOG I 1 Command execution fail: /var/lib/one/remotes/auth/server\_cipher/authenticate serveradmin a99801709bd95d1421e6f8a64c83e3c7566656d2 \*\*\*\*

> Sun Jan 29 19:25:00 2017 [Z0][AuM][I]: Command execution fail: /var/lib/one/remotes/auth/server\_cipher/authenticate serveradmin a99801709bd95d1421e6f8a64c83e3c7566656d2 \*\*\*\*  
> Sun Jan 29 19:25:00 2017 [Z0][AuM][D]: Message received: LOG E 1 login token expired

> Sun Jan 29 19:25:00 2017 [Z0][AuM][I]: login token expired  
> Sun Jan 29 19:25:00 2017 [Z0][AuM][D]: Message received: LOG I 1 ExitCode: 255

> Sun Jan 29 19:25:00 2017 [Z0][AuM][I]: ExitCode: 255  
> Sun Jan 29 19:25:00 2017 [Z0][AuM][D]: Message received: AUTHENTICATE FAILURE 1 login token expired

> Sun Jan 29 19:25:00 2017 [Z0][AuM][E]: Auth Error: login token expired  
> Sun Jan 29 19:25:00 2017 [Z0][ReM][D]: Req:8720 UID:-1 UserInfo invoked , -1  
> Sun Jan 29 19:25:00 2017 [Z0][ReM][E]: Req:8720 UID:- UserInfo result FAILURE [UserInfo] User couldn’t be authenticated, aborting call.

After restargint opennebula service and opennebula-sunstone service, the error still remains.

Any help will be welcome.

Thanks a lot.

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**Author:** ![alessandro.caetano](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@alessandro.caetano](https://forum.opennebula.io/u/alessandro.caetano)\
**Post date:** [May 11, 2021, 2:47pm UTC](https://forum.opennebula.io/t/message-received-login-token-expired/3675/2 "2021-05-11T14:47:39Z")

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Same thing happened to my installation and I could not find anything to help.