# \[one.userpool.info\] User couldn't be authenticated, aborting call

**URL:** <https://forum.opennebula.io/t/one-userpool-info-user-couldnt-be-authenticated-aborting-call/7830>\
**Category:** Installation & Configuration\
**Created:** [November 14, 2019, 2:38pm UTC](https://forum.opennebula.io/t/one-userpool-info-user-couldnt-be-authenticated-aborting-call/7830 "2019-11-14T14:38:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Chukwudi\_Ezichi](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.opennebula.io/chukwudi_ezichi/32/6299_2.png) [@Chukwudi\_Ezichi](https://forum.opennebula.io/u/Chukwudi_Ezichi)\
**Post date:** [November 14, 2019, 2:38pm UTC](https://forum.opennebula.io/t/one-userpool-info-user-couldnt-be-authenticated-aborting-call/7830/1 "2019-11-14T14:38:14Z")

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I tried installing the latest version of opennebula and opennebula-sunstone on my Cent OS 7 server and it installed successfully but when I tried to verify the installation as written in the official documentation I got the following error. I have tried reinstalling opennebula but I still get the same error.

```
    [root@<user> <account username>]# oneuser list
    [one.userpool.info] User couldn't be authenticated, aborting call.
    [root@<user> <account username>]# oneuser show
    [one.user.info] User couldn't be authenticated, aborting call.`

```

I personally think it has something to do with changing the password for oneadmin but I’m not sure.

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**Author:** ![dclavijo](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.opennebula.io/dclavijo/32/5265_2.png) [@dclavijo](https://forum.opennebula.io/u/dclavijo)\
**Post date:** [November 14, 2019, 3:27pm UTC](https://forum.opennebula.io/t/one-userpool-info-user-couldnt-be-authenticated-aborting-call/7830/2 "2019-11-14T15:27:47Z")

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Hi

Maybe reading [this](http://docs.opennebula.org/5.8/deployment/opennebula_installation/frontend_installation.html#step-6-starting-opennebula) could provide more insight.

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**Author:** ![slnt\_opp](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.opennebula.io/slnt_opp/32/6303_2.png) [@slnt\_opp](https://forum.opennebula.io/u/slnt_opp)\
**Post date:** [November 14, 2019, 4:24pm UTC](https://forum.opennebula.io/t/one-userpool-info-user-couldnt-be-authenticated-aborting-call/7830/3 "2019-11-14T16:24:39Z")

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Fill `~oneadmin/.one/one_auth` with auth data