# Opennebula-sunstone.service terminate **URL:** \ **Category:** Installation & Configuration\ **Created:** [March 14, 2019, 12:49pm UTC](https://forum.opennebula.io/t/opennebula-sunstone-service-terminate/7028 "2019-03-14T12:49:15Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![angriukas](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@angriukas](https://forum.opennebula.io/u/angriukas)\ **Post date:** [March 14, 2019, 12:49pm UTC](https://forum.opennebula.io/t/opennebula-sunstone-service-terminate/7028/1 "2019-03-14T12:49:15Z")
Hi, recently I have encounter sunstone crash for three times. Crash occurs approximately once in 10 days. Details: Linux = Debian 9.8 sunstone.log - nothing there. /var/log/syslog: Mar 14 13:17:39 nebula1 ruby[7454]: pure virtual method called Mar 14 13:17:39 nebula1 ruby[7454]: terminate called without an active exception Mar 14 13:17:39 nebula1 systemd[1]: opennebula-sunstone.service: Main process exited, code=killed, status=6/ABRT Mar 14 13:17:39 nebula1 systemd[1]: opennebula-sunstone.service: Unit entered failed state. Mar 14 13:17:39 nebula1 systemd[1]: opennebula-sunstone.service: Failed with result ‘signal’. Could you please help me solve this issue? ---
**Author:** ![ahuertas](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.opennebula.io/ahuertas/32/7487_2.png) [@ahuertas](https://forum.opennebula.io/u/ahuertas)\ **Post date:** [March 14, 2019, 2:46pm UTC](https://forum.opennebula.io/t/opennebula-sunstone-service-terminate/7028/2 "2019-03-14T14:46:39Z")
Hi @angriukas Could you plelase send me the `/var/log/one/sunstone.error`? ---
**Author:** ![angriukas](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@angriukas](https://forum.opennebula.io/u/angriukas)\ **Post date:** [March 14, 2019, 4:14pm UTC](https://forum.opennebula.io/t/opennebula-sunstone-service-terminate/7028/3 "2019-03-14T16:14:25Z")
There is no such file in that location. Only sunstone.log sunstone.log contains nothing about error. /etc/one/sunstone-server.conf :debug\_level: 3 Strange that file wasn’t created. Should I change some settings to get mentioned file? ---
**Author:** ![angriukas](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@angriukas](https://forum.opennebula.io/u/angriukas)\ **Post date:** [March 14, 2019, 4:16pm UTC](https://forum.opennebula.io/t/opennebula-sunstone-service-terminate/7028/4 "2019-03-14T16:16:16Z")
Update: We are using OpenNebula 5.8.0 ---
**Author:** ![ahuertas](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.opennebula.io/ahuertas/32/7487_2.png) [@ahuertas](https://forum.opennebula.io/u/ahuertas)\ **Post date:** [March 14, 2019, 4:21pm UTC](https://forum.opennebula.io/t/opennebula-sunstone-service-terminate/7028/5 "2019-03-14T16:21:28Z")
Try changing the :debug\_level to 0, which is error ([http://docs.opennebula.org/5.8/deployment/sunstone\_setup/sunstone.html#sunstone-server-conf](http://docs.opennebula.org/5.8/deployment/sunstone_setup/sunstone.html#sunstone-server-conf)) And then execute sunstone manually (`ruby /usr/lib/one/sunstone/sunstone-server.rb`) Does it show any errors? ---
**Author:** ![angriukas](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@angriukas](https://forum.opennebula.io/u/angriukas)\ **Post date:** [March 14, 2019, 4:36pm UTC](https://forum.opennebula.io/t/opennebula-sunstone-service-terminate/7028/6 "2019-03-14T16:36:31Z")
Change debug level to 0, started manually, got crash, here is output. `sunstone.error` - still not created * * * ``` Server configuration ``` * * * {:tmpdir=\>"/var/tmp", :one\_xmlrpc=\>“[http://localhost:2633/RPC2](http://localhost:2633/RPC2)”, :one\_xmlrpc\_timeout=\>60, :host=\>“0.0.0.0”, :port=\>9869, :sessions=\>“memory”, :memcache\_host=\>“localhost”, :memcache\_port=\>11211, :memcache\_namespace=\>“opennebula.sunstone”, :env=\>“prod”, :debug\_level=\>0, :auth=\>“opennebula”, :core\_auth=\>“cipher”, :remote\_version=\>“[http://downloads.opennebula.org/latest](http://downloads.opennebula.org/latest)”, :vnc\_proxy\_port=\>29876, :vnc\_proxy\_support\_wss=\>false, :vnc\_proxy\_cert=\>nil, :vnc\_proxy\_key=\>nil, :vnc\_proxy\_ipv6=\>false, :vnc\_request\_password=\>false, :keep\_me\_logged=\>true, :lang=\>“en\_US”, :table\_order=\>“desc”, :mode=\>“mixed”, :marketplace\_url=\>“[http://marketplace.opennebula.systems/](http://marketplace.opennebula.systems/)”, :oneflow\_server=\>“[http://localhost:2474/](http://localhost:2474/)”, :routes=\>[“oneflow”, “vcenter”, “support”], :session\_expire\_time=\>3600} * * * == Sinatra (v2.0.5) has taken the stage on 9869 for development with backup from Thin Thin web server (v1.7.2 codename Bachmanity) Maximum connections set to 1024 Listening on 0.0.0.0:9869, CTRL+C to stop pure virtual method called terminate called without an active exception Aborted ---
**Author:** ![angriukas](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@angriukas](https://forum.opennebula.io/u/angriukas)\ **Post date:** [March 18, 2019, 8:37am UTC](https://forum.opennebula.io/t/opennebula-sunstone-service-terminate/7028/7 "2019-03-18T08:37:41Z")
Hi, any news? ---
**Author:** ![ahuertas](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.opennebula.io/ahuertas/32/7487_2.png) [@ahuertas](https://forum.opennebula.io/u/ahuertas)\ **Post date:** [March 18, 2019, 10:48am UTC](https://forum.opennebula.io/t/opennebula-sunstone-service-terminate/7028/8 "2019-03-18T10:48:49Z")
Hi @angriukas Sorry for answer lately, I was on holidays. I can’t reproduce your issue, for me it’s working. Let’s try gathering more information and see if we can fix it. - What OpenNebula version are you using? - Are you using it installed from source code or packages? - Does the crash happen all the times you start Sunstone? ---
**Author:** ![angriukas](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@angriukas](https://forum.opennebula.io/u/angriukas)\ **Post date:** [March 18, 2019, 11:00am UTC](https://forum.opennebula.io/t/opennebula-sunstone-service-terminate/7028/9 "2019-03-18T11:00:47Z")
OpenNebula 5.8.0 Installed on Debain 9.8 from packages. Crash occurs quite a rare. Sometimes crashes on startup of Sunstone, sometimes after 10 days of normal work. How can I enable advanced logging? ---
**Author:** ![ahuertas](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.opennebula.io/ahuertas/32/7487_2.png) [@ahuertas](https://forum.opennebula.io/u/ahuertas)\ **Post date:** [March 18, 2019, 2:23pm UTC](https://forum.opennebula.io/t/opennebula-sunstone-service-terminate/7028/10 "2019-03-18T14:23:08Z")
There is just [this](http://docs.opennebula.org/5.8/deployment/sunstone_setup/sunstone.html#configuration) debug level `:debug_level`.