# Upgrade 5.8.5 to 5.10.0-1. Users can't login in Sunstone

**URL:** <https://forum.opennebula.io/t/upgrade-5-8-5-to-5-10-0-1-users-cant-login-in-sunstone/7866>\
**Category:** Product Support\
**Created:** [November 27, 2019, 12:26pm UTC](https://forum.opennebula.io/t/upgrade-5-8-5-to-5-10-0-1-users-cant-login-in-sunstone/7866 "2019-11-27T12:26:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Daniel\_Ruiz\_Molina](https://avatars.discourse-cdn.com/v4/letter/d/f08c70/32.png) [@Daniel\_Ruiz\_Molina](https://forum.opennebula.io/u/Daniel_Ruiz_Molina)\
**Post date:** [November 27, 2019, 12:26pm UTC](https://forum.opennebula.io/t/upgrade-5-8-5-to-5-10-0-1-users-cant-login-in-sunstone/7866/1 "2019-11-27T12:26:10Z")

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Hello,

after upgrade from 5.8.5 to 10.0.0-1 (latest), neither oneadmin nor “normal” users can login in Sunstone. In login Sunstone screen appears this message: “OpenNebula is not running or there was a server exception. Please check the server logs.” but in the system are running opennebula, sunstone, scheduler, novnc and hem service with, apparently, no error.

Error logged in /var/log/one/oned.log is:

> ```
> Wed Nov 27 13:24:07 2019 [Z0][AuM][D]: Message received: LOG I 2 Command execution failed (exit code: 255): /var/lib/one/remotes/auth/server_cipher/authenticate
> Wed Nov 27 13:24:07 2019 [Z0][AuM][I]: Command execution failed (exit code: 255): /var/lib/one/remotes/auth/server_cipher/authenticate
> Wed Nov 27 13:24:07 2019 [Z0][AuM][D]: Message received: LOG E 2 bad decrypt
> Wed Nov 27 13:24:07 2019 [Z0][AuM][I]: bad decrypt
> Wed Nov 27 13:24:07 2019 [Z0][AuM][D]: Message received: AUTHENTICATE FAILURE 2 bad decrypt
> Wed Nov 27 13:24:07 2019 [Z0][AuM][E]: Auth Error: bad decrypt
> Wed Nov 27 13:24:07 2019 [Z0][ReM][D]: Req:4400 UID:-1 IP:127.0.0.1 one.user.info invoked , -1, false
> Wed Nov 27 13:24:07 2019 [Z0][ReM][E]: Req:4400 UID:- one.user.info result FAILURE [one.user.info] User couldn't be authenticated, aborting call.
> 
> ```

and error logged in /var/log/one/sunstone.log is:

> Wed Nov 27 13:24:07 2019 [E]: [one.user.info] User couldn’t be authenticated, aborting call.

Thanks.

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<div class="post-metadata">

**Author:** ![atodorov\_storpool](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.opennebula.io/atodorov_storpool/32/5327_2.png) [@atodorov\_storpool](https://forum.opennebula.io/u/atodorov_storpool)\
**Post date:** [November 27, 2019, 12:26pm UTC](https://forum.opennebula.io/t/upgrade-5-8-5-to-5-10-0-1-users-cant-login-in-sunstone/7866/2 "2019-11-27T12:26:53Z")

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[http://docs.opennebula.org/5.10/intro\_release\_notes/upgrades/upgrade\_58.html#step-9-update-serveradmin-password-to-sha256](http://docs.opennebula.org/5.10/intro_release_notes/upgrades/upgrade_58.html#step-9-update-serveradmin-password-to-sha256)

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<div class="post-metadata">

**Author:** ![Daniel\_Ruiz\_Molina](https://avatars.discourse-cdn.com/v4/letter/d/f08c70/32.png) [@Daniel\_Ruiz\_Molina](https://forum.opennebula.io/u/Daniel_Ruiz_Molina)\
**Post date:** [November 27, 2019, 12:30pm UTC](https://forum.opennebula.io/t/upgrade-5-8-5-to-5-10-0-1-users-cant-login-in-sunstone/7866/3 "2019-11-27T12:30:30Z")

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OMG!!! I forgot to execute “Step 9” ☹ ☹ ☹

Thanks!

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<div class="post-metadata">

**Author:** ![atodorov\_storpool](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.opennebula.io/atodorov_storpool/32/5327_2.png) [@atodorov\_storpool](https://forum.opennebula.io/u/atodorov_storpool)\
**Post date:** [November 27, 2019, 12:31pm UTC](https://forum.opennebula.io/t/upgrade-5-8-5-to-5-10-0-1-users-cant-login-in-sunstone/7866/4 "2019-11-27T12:31:48Z")

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Yep, we are on same ship.  
Hit this few hours ago 😃

Cheers,  
Anton