LDAP user auth error

Hi all, when authenticating a LDAP user, I get an error: “FireEdge private endpoint is not working, please contact your cloud administrator”, at the same time, users who have the type of “core” authentication do not have this error . Also, when re-creating a token for LDAP user, I cannot enter the GUI opennebula. I tried this method to eliminate the error, it did not help, I also tried to recreate the user’s ldap, the error repeats (the username is the same). Please help fix it.