FireEdge not working

Community Support
1

I’m trying ON 6 Beta.
Not quite clear what is wrong with FireEdge.

I’m can’t login into FireEdge with valid credentials for Sunstone.

Also in Sunstone I see an error.

Fireedge public endpoint is not working, please contact your cloud administrator

2

Hi, you can check the configuration of the fireedge (one_xmlrpc) that is according to your installation, you can check it in /etc/one/fireedge-server.conf.

To check that it works, you can execute a tail -f /var/log/one/oned.log, and after logging into the fireedge, you should see the following:

Thu Mar 4 11:59:52 2021 [Z0] [ReM] [D]: Req: 7488 UID: 0 IP: 127.0.0.1 one.user.login invoked, "oneadmin", ****, 1209600, -1
Thu Mar 4 11:59:52 2021 [Z0] [ReM] [D]: Req: 7488 UID: 0 one.user.login result SUCCESS, "****"

If not, update that file (/etc/one/fireedge-server.conf) and restart the fireedge service

3

When I’m trying to login into FireEdge with oneadmin user, I’m getting an error in `/var/log/one/oned.log:

Thu Mar 4 14:36:31 2021 [Z0][ReM][D]: Req:8512 UID:-1 IP:127.0.0.1 one.user.login invoked , “oneadmin”, ****, 1209600, -1
Thu Mar 4 14:36:31 2021 [Z0][ReM][E]: Req:8512 UID:- one.user.login result FAILURE [one.user.login] User couldn’t be authenticated, aborting call.

4

does the password have special characters?

5

no, alphanumeric only

6

upper case and lower case?

7

Oh, I changed password to lowercase only and logged in.

8

ok it’s a bug, we’ll fix it for the final version

Thank you very much for telling us about this error.

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