FireEdge - Can't login, "Internal Server Error"

Community Support
1

Hi,

Just setting up a new cluster and on trying to login to FireEdge we get an internal server error:

image
image519×618 14.1 KB

Looking at the response we see:

image
image865×122 5.71 KB

Looking in: /var/log/one/oned.log we see that is all fine:

Thu May  6 17:32:48 2021 [Z0][ReM][D]: Req:7440 UID:0 IP:127.0.0.1 one.user.login invoked , "oneadmin", ****, 1209600, -1
Thu May  6 17:32:48 2021 [Z0][ReM][D]: Req:7440 UID:0 one.user.login result SUCCESS, "***a-password***"

Versions:

opennebula-libs-6.0.0-1.ce.el7.noarch
opennebula-sunstone-6.0.0-1.ce.el7.noarch
opennebula-common-onecfg-6.0.0-1.ce.el7.noarch
opennebula-provision-data-6.0.0-1.ce.el7.noarch
opennebula-common-6.0.0-1.ce.el7.noarch
opennebula-rubygems-6.0.0-1.ce.el7.x86_64
opennebula-tools-6.0.0-1.ce.el7.noarch
opennebula-fireedge-6.0.0-1.ce.el7.x86_64
opennebula-provision-6.0.0-1.ce.el7.noarch
opennebula-flow-6.0.0-1.ce.el7.noarch
opennebula-6.0.0-1.ce.el7.x86_64
opennebula-guacd-6.0.0-1.2.0+1.ce.el7.x86_64
opennebula-gate-6.0.0-1.ce.el7.noarch1

OS:

CentOS Linux release 7.9.2009 (Core)

TIA for any help/pointers.

2

Could you send me the output of the oneuser show ID_USER -j so I can replicate the error please

3

Thanks:

  "USER": {
    "ID": "1",
    "GID": "0",
    "GROUPS": {
      "ID": [
        "0"
      ]
    },
    "GNAME": "oneadmin",
    "NAME": "serveradmin",
    "PASSWORD": "85dab19ecf45bef4462192359e6cd6427ca4dfc3b4a29e905e44d2e61be71115",
    "AUTH_DRIVER": "server_cipher",
    "ENABLED": "1",
    "TEMPLATE": {
      "TOKEN_PASSWORD": "42a02c93736a9746b83be52aff811824a924216ed7a130719d3092995e1e53db"
    },
    "DATASTORE_QUOTA": {
    },
    "NETWORK_QUOTA": {
    },
    "VM_QUOTA": {
    },
    "IMAGE_QUOTA": {
    },
    "DEFAULT_USER_QUOTAS": {
      "DATASTORE_QUOTA": {
      },
      "NETWORK_QUOTA": {
      },
      "VM_QUOTA": {
      },
      "IMAGE_QUOTA": {
      }
    }
  }
}
4

I’m sorry but could you send me the exit command with the user with whom you are trying to enter the fireedge I think it is oneadmin according to the photos you have shown

5

Apologies, I should have spotted I’d put the wrong user ID!

As it happens, I’ve reset the oneadmin and oneserver passwords and this seems to have solved it.

Thanks,

Karl