Marketplace driver wont load, opennebula service wont start, system down

Product Support Bug Reporting
1

We are using community version of 7.0 in a POC environment. Today something went off on the "tokens” and based on what I dug up the serveradmin pwd needed to be updated and I did (updated the sha/hash local file and db).
If you’re curious where I was at before the current issue:

oneadmin@vh207:~$ oneuser show 0 -x
[one.user.info] User couldn’t be authenticated, aborting call.

I couldn’t do anything. Even a simple onevm list would give same issue. Couldn’t reset using oneuser passwd 0 or 1, got same error.

I shut down all the services, adjusted things and then tried to bring things back up and received the followed errors.

… journalctl log …Sep 11 16:24:16 vh207 systemd[1]: Failed to start opennebula.service - OpenNebula Cloud Controller Daemon.

… oned.log…
Thu Sep 11 16:33:02 2025 [Z0][MKP][I]: Starting Marketplace Manager…
Thu Sep 11 16:33:02 2025 [Z0][DrM][E]: Unable to start driver ‘market_exe’: Driver initialization failed, expected INIT SUCCESS message
Thu Sep 11 16:33:02 2025 [Z0][MKP][E]: Driver initialization failed, expected INIT SUCCESS message
Thu Sep 11 16:33:02 2025 [Z0][Lis][I]: Stopping Virtual Machine Manager
Thu Sep 11 16:33:02 2025 [Z0][Lis][I]: Stopping Life Cycle Manager
Thu Sep 11 16:33:02 2025 [Z0][Lis][I]: Life Cycle Manager stopped.
Thu Sep 11 16:33:02 2025 [Z0][Lis][I]: Stopping Dispatch Manager
Thu Sep 11 16:33:02 2025 [Z0][Lis][I]: Dispatch Manager stopped.
Thu Sep 11 16:33:02 2025 [Z0][Lis][I]: Stopping Hook Manager
Thu Sep 11 16:33:02 2025 [Z0][Lis][I]: Stopping Transfer Manager
Thu Sep 11 16:33:03 2025 [Z0][Lis][I]: Virtual Machine Manager stopped.
Thu Sep 11 16:33:03 2025 [Z0][Lis][I]: Hook Manager stopped.
Thu Sep 11 16:33:03 2025 [Z0][Lis][I]: Transfer Manager stopped.
Thu Sep 11 16:33:03 2025 [Z0][ACL][I]: Stopping ACL Manager…
Thu Sep 11 16:33:03 2025 [Z0][Lis][I]: Stopping Authorization Manager
Thu Sep 11 16:33:04 2025 [Z0][Lis][I]: Authorization Manager stopped.
Thu Sep 11 16:33:04 2025 [Z0][ONE][I]: All modules finalized, exiting.

I tried to comment out all the marketplace configs in oned.conf and restart but get the similar error.

Thu Sep 11 16:24:08 2025 [Z0][MKP][I]: Loading Marketplace Manager driver.
Thu Sep 11 16:24:08 2025 [Z0][MKP][I]: Failed to load Marketplace Manager driver.
Thu Sep 11 16:24:08 2025 [Z0][ONE][E]: Could not load driver

Any thoughts on how to resolve?

2

This is an error with the onadmin user, not the serveradmin user. Basically, the API Calls that the CLI commands issue, are authenticated using the credentials stored at /var/lib/one/.one/one_auth. If these do not match the credentials stored in the database, then you get these auth errors, because it is effectively inputting a wrong password.

When you issue the command oneuser passwd you are also issuing an API Call that needs to be authenticated as well. You have two options

  • update the oneadmin password at /var/lib/one/.one/one_auth to match the oneadmin password in the DB
  • update the password hash in the DB to match the password in the text file
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